Stop using water completely, keep everyone away from anything standing, and call. Do not open the tank lid. See emergency septic service.
Commercial and Grease
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Not every call has to become a booking. If you want to know whether your tank is likely due, or whether a quote you have been given makes sense, that is a reasonable thing to ring about.
Send a message
The three most useful things you can include are what is happening, roughly when the tank was last emptied, and whether the lid is at grade or buried. Those three decide most of the quote.
How it works
What the system is doing, when it was last serviced, and whether the lid is accessible.
For pumping, a range on the call. For a full system, we will say plainly that it needs a soil test first.
The lid is opened and the readings taken, then the price is fixed before any work starts.
Job done, disposal receipt handed over, readings recorded and a next date recommended.
Common questions
The questions we get asked most on a first call.
Filled in the form on a Sunday night expecting silence. Had a reply by 8 a.m. with two appointment slots and a rough price range.
Called with a question about an alarm light and got a real answer over the phone instead of a booking pitch. Turned out to be a float I could reset myself.
The quote came in writing with the gallons, the disposal fee and the tax broken out. First septic quote I have understood in full.
Asked for a callback after 5 p.m. because of work, and that is exactly when the phone rang. Small thing, but nobody else managed it.
Next step
If it is urgent, ring. If it is a question about an interval or a quote, the form is fine and you will get a straight answer.
Written quotes · 24/7 emergency callouts · No charge for asking